Terms & Conditions

Access to, and use of this website is governed by our terms and conditions. We may change our terms and conditions without giving notice. Terms and conditions applicable to any order, however placed, are those published on the website at the time the order is placed.

About Us

Contact details:
this website is owned and operated by RCG HAIR LIMITED, trading as Click N Curl. We can be contacted at

E. mail: info@clickncurl.co.uk.

RCG HAIR LTD
SBC House, Restmor Way

Wallington, Surrey

SM67AH

 

if any part of these terms and conditions are deemed to by unenforceable, void or invalid they will be considered severable from these terms and conditions. The remainder of these terms and conditions will however still be considered valid.

You, the customer, promise that you are at least 18 years of age and have the legal right to enter into this agreement with us. You further promise to provide us with details to check the validity of any debit and or credit transactions and that all of the information supplied to us is true. By clicking the ‘Place Order’ button you are confirming your commitment to pay for all items in your basket at checkout , including shipping costs.

Refusal:
we reserve the right to refuse any order or transaction without giving notice and for whatever reason, whether or not monies have been paid. The placing of an order does not establish a contract between you, the customer, and us, the company. A contract is deemed to exist once goods have been despatched to you.

Governing law:
the use of this website, products supplied through it and purchases are governed by English law and deemed to have occurred in mainland United Kingdom. The courts of England and Wales will have exclusive jurisdiction to hear and deal with any proceedings.

Payments

We accept payment in one of the following ways:
By credit/debit card via our secure one page checkout facility with our service providers.

For overseas transactions the card services provider will use the current conversion rate and convert the Pounds to your currency.

Shipping And Handling

Shipping and despatch:
We aim to dispatch all orders within 2 working days although some may take longer. If your order is going to be significantly delayed we will let you know. Please provide the date of the celebration when placing your order; at peak times orders may be prioritised according to when they are required and not the order in which they are received.

We will arrange delivery of your goods using the most suitable method to the address you enter when you place your order. Please ensure that this address is correct. If goods are returned to us because a) you have entered an incorrect address; or b) you have failed to collect goods from a sorting office; or c) not responded to cards left by our courier we reserve the right to charge you for re-delivery.

 

Returns & Cancellations Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. From the 13th June 2014 your rights are protected under The Directive on Consumer Rights (2011/83/EC)

If you change your mind about your purchase goods may be returned to us – subject to the restrictions below – providing you notify us, by telephone and/or in writing within 14 days of their receipt. Goods may not be returned without prior authorisation. Goods must be returned to us in the original packaging and in a suitable condition for resale. The company reserves the right to charge for any product which is returned in an unsatisfactory condition up to 100% of the product cost. The goods remain the responsibility of the customer until they are received by us – customers are advised to return all goods using a recorded delivery method. The company does not refund the cost of returning products to us or the original shipping charge in these circumstances.
Damaged goods: in the event that any part of your order is damaged or missing please notify us within 14 days either by email or telephone and we will arrange for replacements to be sent to you. We do not accept liability for additional losses as a result of a fault.
We may ask you to return damaged items to us. In this event we will gladly refund any reasonable postage charges you may incur.

With effect from 13th June 2014:  If you change your mind about your purchase goods may be returned to us – subject to the restrictions below – providing you notify us, by telephone and/or in writing within 14 days of their receipt. Alternatively you may choose to complete and forward the attached form.  Goods must be returned to us in the original packaging and in a suitable condition for resale. The company reserves the right to charge for any product which is returned in an unsatisfactory condition up to 100% of the product cost. The goods remain the responsibility of the customer until they are received by us – customers are advised to return all goods using a recorded delivery method. The company does not refund the cost of returning products to us, this is the responsibility of the customer. Please obtain a receipt or proof of posting from the post office as this will be needed if goods are lost in transit. Refunds will be given on the following basis: Full refund of product cost providing goods are returned in a suitable condition for resale together with a refund for our standard shipping charge. Refunds will be made within 14 days of receipt of the goods.
We may ask you to return damaged items to us. In this event we will gladly refund any reasonable postage charges you may incur.

Cancellations

You have the right to cancel your order subject to the following:

If goods have already been despatched we are unable to accept any cancellations until goods are returned to us

Orders of personalised items and items made to customers specifications may not be cancelled once the order has started to be processed whether or not the goods have been despatched.

Back Orders
If your item is not available we will notify you. Depending on the date of your event you may choose to wait whilst we secure supply if the item is out of stock. Of course we will understand if you cannot wait and cancel.

Colours:
Variations in screen settings and photographic equipment means that colours seen on your screen can also be misleading. We are therefore unable to guarantee that colours on screen will exactly match any products supplied. We will not accept returns of stock in these circumstances.

Privacy Policy

The company does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Disclose information to third-parties for goods delivery purposes and to enhance user experience e.g Feefo

Stock Availability

We endeavour to keep sufficient stock to cover all orders however from time to time an item may be out of stock even if this is not shown on the website. If an item you have ordered should be out of stock we will contact as soon as possible to let you know when , or if, the item will become available again.

Discounts and pricing:
We reserve the right to change our pricing and withdraw any discounts without notice.

Important Product Notes

Warning: Ceramic/aluminium brush barrels may be hot during use with a blow dryer. Avoid touching a heated brush barrel to the skin.  Allow to cool before handling.

Warning When using Click n Curl, do not place hair dryer directly on the brush barrel, brush bristles or the hair.  This could result in damage to the brush and/or the hair.  The heat source should be a minimum of 2 in. / 5 cm away from the brush barrel and remain in constant motion to avoid excessive, constant, direct and prolonged heat on the hair.

Warning:  Click n Curl is not suitable for extremely long hair. Please do not attempt to use this product if your hair is longer than 15 inches.