Returns Policy

Our policy lasts 30 days. If 30 days have elapsed since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To validate your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are circumstances where only partial refunds will be issued (if applicable)
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error
-Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@clickncurl.co.uk

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email to info@clickncurl.co.uk informing us of the nature of the defect/fault
and return the item to –
Click n Curl UK/ RCG Hair Ltd SBC House, Restmor Way,Wallington, Surrey SM6 7AH

Shipping
To return your product, you should mail your product to: Returns, Click n Curl UK/ RCG Hair Ltd SBC House, Restmor Way,Wallington, Surrey SM6 7AH

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We strongly advise using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.